We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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Excellent Service and Communication with the whole team of Banks/Theus. There commitment and dedication went above and beyond. They were very considerate and worked with my family and myself to decide the best plan to bury my husband/ father to all. They arrange military service/honour guards to send my husband out in the right manner. I loved how they handle the whole funeral arrangements and highly recommend them to anyone looking for a funeral home to bury their love ones.Connie December 28, 2019
Pre-Planning Guide is excellent as there are always questions that no one seems to ask before you die, and the PPG gives you the opportunity to answer many of these questions. We enjoyed Russ Critendon. He was patient, thorough with explanations, friendly and compassionate, and he listened well.J.M.
It really makes a lot of sense to pre-plan. No one want to go through it, but it will help family and children at time of grief; very comforting. Russ Critendon was very thorough and explained everything we needed to know. He is very organized. He really helped us tremendously. I would highly recommend Banksk/Page-Theus. A very knowledgeable and well informed company. It gives you peace of mind to know that everything is in order.B.C.
The Pre-Planning Guide is excellent and I know it will make it easy on my family when needed. Russ Critendon was very good and had a great presentation.G.E.
When my husband passed away suddenly, it took me 2 days to get home to Florida, I was broken, overwhelmed and exhausted. Someone suggested a different funeral home, but the folks were actually very unsympathetic. Page Theus came to mind, since I had passed their beautiful place many times in Leesburg. Words can't really do justice for the caring, respect, and comfort I received from Mike, was amazing. The verbiage used impressed me the most. When he said, we need to get him in our care, I immediately felt like this is the best place I could have gone to. My vehicle was not tagged yet, and Mike came to our home so I could get the papers signed to pick up my husband. No way that kind of service will be matched.Debora K. September 23, 2016
Pre-Planning Guide is excellent , helping to ensure that there are no sudden surprises at time of grief. With Russ Critendon there is no high pressure; you receive what you want.J.&W. G
I recently spoke with Russ Critendon regarding pre-planning. He was very kind and helped me to understand what was to be. I felt that my experience with Banks/Page-Theus was great and was most impressed with your kindness and helpfulness.L.L.P.